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SUCCESS STORIES-What It Has Already Done For Others
Hear what our customers have to say about Infusionsoft: | ||
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Barb Deline
"I am still in awe of all that Infusion software can do. 8 years ago Jack and I attended a Jeff Paul/Dan Kennedy Seminar and started selling our info product using all the marketing ideas and concepts that they taught us." John Lewis - The Landmark Mortgage Group "I just wanted to send you a note about your company. Every time I called, I got someone on the phone and my questions were answered. Your company does something that we don't even do well (something we need to do better) - you deliver what you promised. All of the website training has been sent to me like clockwork, just like you said it would be. You have a GREAT company." John Lewis The Landmark Mortgage Group Louisville, KY Terry Hamill - BNI "I love it and have set up 4 of my clients with Infusion CRM. Now it works like a dream - thank you. My credibility has gone through the roof because of your robust system and the ability to adapt to many different client questions" "One of my clients who runs a 5M training company agreed to take Infusion over Microsoft CRM, ACT, and GoldMine because of the power of Infusion's marketing automation and its expanded features. You are making my marketing business fly - I am becoming the leader in CRM solutions when I show my clients how Infusion works. People stop and their jaw drops when I show then some of the possibilities, and it gets better. I am getting my clients to buy the license and I help them design and implement the campaigns. It is working really well and I am very proud to be a client of Infusion." Terry Hamill, BNI Sean Greeley - NPE, LLC "There is NOTHING better than Infusion. In 4 months I've made a 180 degree switch from first thinking 'Darn, that's pricey' to 'Ok, you got me' and now 'I couldn't imagine my life B.I. (before infusion)... because this thing is INCREDIBLE!' The CRM simply rocks. And the staff at Infusion are always working hard to continue adding new features that make my life easier every day. With that said, there IS a learning curve to anything... and Infusion is no different in that respect from other tools, systems, and programs that you'll make an investment in to grow and run your business. And even though I'm a pretty tech savy guy, getting into Infusion when we first got it was like sitting in the driver's seat of a space shuttle... when I've previously only flown model airplanes! Thank GOD for their 'mission control' implementation department. Within a few days of our purchase, they contacted me and we began the step-by step process of getting the system configured, importing our data, setting up products and continuity programs, sale forms, action sequences, multi-step campaigns, affiliate programs, and seamlessly transitioning everything from our old programs into Infusion. Without the implementation department, and Jarrod Morris in particular, we NEVER would have gotten off the ground as with as much speed and precision as we have. If you're serious about systemizing and automating your business, then you NEED Infusion. And once you've made the decision to make the investment, your next step should be figuring out how fast you can get up and running on the system to maximize your ROI. And the implementation department is there to help you do just that. Get up and running FAST... so you can start reducing your stress and making more money! The value they bring to the table is absolutely priceless. Thanks guys for all your help and all that you do! We appreciate you!" Sean Greeley NPE, LLC Denise Brosseau - Invent Your Future Enterprises "I love Infusion CRM software! I've already referred this product to friends, business professionals and anyone else who will listen to me".It is simply the best solution on the market. There is nothing else out there that will put your business on auto-pilot quite like Infusion CRM. On top of the robust feature set, it is their terrific customer service that truly sets them apart from any other CRM company. Infusion has really helped me build my business." Ben Glass - Great Legal Marketing "As an attorney managing a busy plaintiff's personal injury practice with a complex, multi-step direct response marketing system, I had been on the lookout for software that would help me keep track of everything Bill Glazer and Dan Kennedy have taught me. When I decided to create my own info-product for attorneys (teaching them to do what Dan and Bill have taught me to do) I knew I had to have something that would really allow me to go from "idea to implementation" in a matter of minutes. I looked at the standard off the shelf customer relationship software programs and "sat in" on a couple of webinar demonstrations with the folks at Infusion. There simply was no comparison so, even before our info-product was actually ready, I decided that Infusion CRM was the product I needed. At first it seems overwhelming... it does so much.. but I quickly discovered that virtually everything you can think of has been "built into" the software so well it was though it was reading my mind! I keep thinking "I wonder if it can do XYZ", and "viola" it CAN. It's loaded with help built right in and the support at Infusion has been tremendous. Some of the smartest info marketers I know of are using Infusion CRM and I am happy to join them in enthusiastically recommending Infusion CRM for anyone who would like to "do less" so they can "make more." Ben Glass Great Legal Marketing Richard Cannon - Ted Thomas, Inc. "When I call for service and I get to talk to a Support team like this, I am in heaven. I don't think companies understand how important it is to have a great service department". "When I call and get bad service I am telling everyone all day not to use the service. When I call and get someone at Infusion Software on the phone who is knowledgeable, kind, and willing to go the extra mile, I am in heaven. All day long I'm telling people to buy your product." Adam Christing - The Meaning of Life I could have never imagined the tremendous growth our company would experience by using Infusion's CRM Software! Our list literally grew by 20 TIMES in just one week!!! I am thrilled! I could have never imagined the tremendous growth our company would experience by using Infusion's CRM Software! Our list literally grew by 20 TIMES in just one week!!! I am thrilled! I have been in business for 20 years and this is truly INCREDIBLE! And now we are sending personalized, customized communications to our list of customers AUTOMATICALLY. It's so easy to use! The CRM has helped me grow my business very quickly. We are now automatically managing our customer and prospect database along with our sales, marketing, billing, accounting and much more! It's almost like magic! Thanks Infusion." Adam Christing The Meaning of Life La Mirada, CA Jack McDonough - U.S. Tax "Most information marketers I know are in various stages of panic because they struggle like crazy to manage their customers and their marketing. That's why I love your software--I don't struggle with that stuff anymore! With Infusion CRM, I can manage my marketing campaigns steps, my online marketing efforts, my affiliate programs and I can even record all my sales through the software. I have everything I need in one comprehensive system, which saves me tons of time and makes it easy to manage my business. Plus, I can delegate management of your system to my staff. They love your software because it's so much easier to use than all the stuff we've tried in the past. I bought your software almost a year ago and I've been happy ever since. Thanks for a great product!" Jack McDonough U.S. Tax Littleton, CO Bob Pierce - OHP Direct Inc "Brilliant software to truly double sales (we've done way more than double)! The automated communication or campaign management is phenomenal." Dhruv Majumdar - Digital Mavericks "I'm very impressed with the Infusion CRM in general. The features are just so well planned that it makes you wonder what these guys didn't think of! The auto charge trigger setup is just perfect. I was looking for a way to ensure our clients are notified if we have problems charging them for their transaction and the cascading trigger setup was just right for the job. A few clicks and it's all set! Just what i needed - Thank you Infusion Software!" Dhruv Majumdar Digital Mavericks San Clemente, CA John Humphrey "Finally there is one internet application that can do it all for me. Not only has Infusion streamlined my business, but it has allowed me to do more in less time. Plus, I know I have just scratched the service to all this great piece of software can accomplish. If you are doing any business where keeping in touch with contacts is important, then this is the system for you. Once you're up and running, you will find every other system pale in comparison. Great job Infusion - can't wait to see what you're going to come up with next." John Humphrey, Effortless Living Institute Jeff Gardner "Infusion CRM is absolutely amazing. But believe me, before using it, I was very skeptical. I read and re-read your website multiple times - and everything sounded great, but companies usually do feed you the "golden nuggets" - and forget to tell you about the "hidden traps". So I did a lot more research and talked to a lot of marketers who were using Infusion CRM. Well, long story short, they all recommended I invest in it immediately, so I scrapped my old out-dated CRM - and jumped into InfusionCRM with both feet. Today, my staff and I have been using your software for almost a year - and I can easily say that it has helped increase sales, increase conversion rates, and increase the implementation of our marketing many times over. In fact, I can't imagine running our business without this software. Best of all, it's constantly being updated, with more cutting-edge features and functions. (In fact, we're still discovering all of the neat things the CRM can do!) Plus, anytime I have any questions or need advice, your friendly staff is always easy to reach and answers any questions instantly. Overall, your CRM is the best I've ever used, hands-down, and I would recommend it to anyone who wants to make running their business easier, while increasing profits at the same time." Jeff Gardner Matt Zembruski - Living Your Best LLC "I've attended some of the Infusion training webinars and they are excellent. So far I'm very impressed with the software and the documentation/training. You guys are doing a great job and I want to let you know that. Also, I want you to know that I was referred to your company by Matt Bacak of Frontier Marketing. I know that you take your affiliate program seriously, so I felt this was important to bring to your attention. I plan to be loading some of my leads into the Infusion CRM system later today. And I'm really looking forward to leveraging this system to the max. Thanks again. Keep up the great work!" Matt Zembruski Living Your Best LLC Framingham, MA Nigel Botterill "It's fantastic! I used to have leads falling through the cracks everywhere imaginable, but now I am able to stay in touch with those leads and we are turning more and more of them into sales - automatically. The sales flow management feature tells me exactly where every prospect is in the sales process. We are closing several sales every week that I know we would have lost without Infusion CRM. It's no coincidence that we are having record-breaking sales week after week. Conservatively, Infusion CRM is adding $5k a week to our top line($250k this year). I just can't speak highly enough about the system and the quality of service you've given me. I strongly recommend Infusion CRM to serious entrepreneurs!" Nigel Botterill Glazer-Kennedy Information Marketer of the Year - 2004 England, UK Rori Hartnell - Magical Mind Enterprises Ltd. "Magical Mind Enterprises is a direct response company based out of Victoria BC Canada, marketing its products to customers located as close as down the street from our offices, to as far as Dubai. Only 3% of our sales are taken over the phone. We rarely speak with the majority of our customers. Infusion CRM automates virtually everything in our office, aside form Accounting and Finance. My name is Rori Hartnell; I manage operations for Magical Mind Enterprises Ltd. I hold a BComm in Entrepreneurial Management, and Computer Science diploma, and I rely on the support team at Infusion to assist me in isolating problems, finding efficiencies, and making improvements to the way we sell our products. Magical Mind is constantly updating its product lines, altering its campaigns, and capitalizing on Infusion CRM seemingly endless bells and whistles. When a campaign email or mailer is triggered, our office is buzzing the following morning with calls, emails, orders and administration. In some cases we have zero time to figure out how to use new Infusions features, or to find out why something didn't work the way we wanted it to. Over the past five months, I can almost guarantee I have abused the Support team services at Infusion more than anyone else - to the point that we are now on a first name basis. I appreciate it guys. Art, Jared, Sharyl (sp) and to anyone else I have carried on tricky tech support calls with, thank you - it makes all the difference. I need to have my hand held when I'm learning a new application, or a new part of any computer program. I literally need to have someone say to me, "Rori, Click the button here, and you are going to see X, Y, or Z." I need someone to have patience with me, and to understand that in addition to what I'm doing at that moment in time, there's likely a mountain of unrelated issues waiting in my "queue" after the call ends. You guys are great, and in many ways is the underpinning support of our day to day operations. Much appreciated, support team." Rori Hartnell Magical Mind Enterprises Ltd. Bellingham, WA Kim Heathman - LionHearted Publishing, Inc. "I want to thank you (all of you) for the first class support you are giving me during the early stages of my learning curve with the Infusion Software system". I have called a number of times with questions ranging from How Do I... to setup strategy, and your support staff have been consistently patient, helpful, knowledgeable, and professional in every way. When I first read about your support I thought it was just good marketing, but to my amazement, you live up to it every day! With 30 years in the marketing business, and 20 of those years hiring, training and managing customer support departments, my praise doesn't come lightly. You guys have earned it. I can only wish that other companies would adopt and execute a philosophy like yours. In a tough market like most businesses face today, good customer support is increasingly going to define the companies that make it, and those that don't. I predict a long and happy future for Infusion Software! Thank you again for your excellent service and quick response." Kim Heathman LionHearted Publishing, Inc. Marietta, GA Ronnie Nijmeh - President and Founder of ACQYR.com "I honestly can't stop thinking how great of an investment Infusion CRM is. Sure it's a bigger investment than other systems but it's also the most intuitive, easy to use, and sophisticated solution out there. You really do get what you pay for. With other systems I've used I would wait for phone support for almost an hour, but with Infusion I'm usually done, up and running in half that or less. The support is no short of awesome! I'm really not exaggerating. Whenever I call Infusion support about any problem, big or small, they're always so patient and eager to help. A lot of times they even fix my problems FOR me or in the least point me in the right direction and wait until I figure things out. Plus, they often follow up with me via email to make sure everything turned out okay. Even with my initial merchant account difficulties, the Infusion team extended themselves and spent countless hours helping me find workarounds and solutions. They even were in contact with the merchant account company directly! Are these guys that crazy that they spend that much time helping ONE customer?! guess they are... no wonder they claim they have "fanatical" support." Ronnie Nijmeh President and Founder of ACQYR.com Drew Miles - Path Finder Business Strategies "I have a team of tax strategy coaches spread across the country. You can imagine the nightmares I have had in the past tying all the data together and staying organizing! I tried several systems over the years, but nothing worked and I had reached a plateau in my growth. I was so excited when I found Infusion CRM and learned that I could finally track and manage all of my marketing, leads, sales, and coaches through one system! But the truth is, I had doubts about my personal ability to use such a powerful tool. Well, was I ever pleased to see how easy the software is to use! Plus, you provide incredible customer support, and your training videos, frankly, kick the crap out of any other help manual out there! Infusion CRM is wonderful! Now, I have all my coaches across the country working out of one secure, web-based system that automatically tracks the leads and manages them for me. I have also integrated my online lead generation, tele-seminars, affiliate traffic and more. I've even used the software to open a whole new side of my business--I've added e-commerce into everything I'm doing. I'll tell you what, the sky is the limit with Infusion CRM! Your software has taken the administrative workload off my shoulders and has freed me up to take my business to the next level. All I can say is, "Thank you!" You guys got it right!" Drew Miles Path Finder Business Strategies Vero Beach, FL Dr. Wendy Guess-Hall - Hagan Center "I want to express my appreciation to the support team there at Infusion. Our office recently purchased the system to upgrade office efficiency. From day one, the support has been above outstanding! We were given a wonderful tour of the system by phone, introduced to the training videos and the weekly call-in support. Of course we jumped in with a teleseminar project which required surveys, forms, sales, emails, etc. Every piece of putting this project together was supported by the Infusion Team! Every time we ran into a snag, the support team was there to get us back on track. The dedicated staff there went way above and beyond expectations to assist us with some of the time sensitive parts of our project, on occasion, even stayed late to make sure our piece went out flawlessly. I cannot thank you all enough for making our interaction run so smoothly with the Infusion software! Thanks for all you do" Dr. Wendy Guess-Hall Hegan Center Southlake, TX Rob Carsello - Mn3.web "As a small business owner, using Infusion CRM has been the best marketing software decision I ever made, and has been worth the price. Finally there's a team software guys that get what I need to do marketing, both online and offline. This is the most complete package I have found, and it is especially working will to reduce the costs would have for additional staff to follow-up on leads, and give customers the attention that they deserve." Rob Carsello Mn3.web Chicago, IL Meny Hoffman - SmartStaff "Infusion I couldn't have done it without you! This is the best business decision I have ever made". Larry Brown - Centerex Publishing "I'm definitely happy... I think its awesome software!" Larry Brown Centerex Publishing Natchez, MS Bruce Melklejohn - Mesa Mortgage Corporation "If you like to play with software, or need only a contact manager, buy Outlook, ACT, or Goldmine. If you want to concentrate on sales and follow-up, take a hard look at Infusion CRM. I am willing to bet a steak dinner that you can recover the cost of the software immediately if you simply enter your old mailing list into the database and implement a campaign to bring those folks you have been ignoring back into the fold." Bruce Meiklejohn, President Mesa Mortgage Corporation Santa Fe, NM Amy Lowe - Plant's Auto Service, Inc. "The entire staff at infusion software deserves an award. I have never been treated with such kindness and a willingness to help from a company than I have with Infusion Software. They really take your needs and try to implement them with there software. I would highly recommend them to anyone wanting to automate there CRM marketing." Eric Ten Eyck - Dry Clean Club "I have purchased your product and must admit it is unquestionably the best I have seen. And trust me I have demo'd a ton of products in this category that claim to be the best. Either they are too expensive or require costly custom programming. Your program is extremely robust yet easy to use and has solid support. Your staff has been provided an exceptional buying experience. Thanks." Eric Ten Eyck Dry Clean Club Laguna Niguel, CA Dan Yost - Safe Registry "Having incoming emails automatically linked to the matching contact is ABSOLUTELY WONDERFUL. I have been *yearning* for this (my other CRMs do it) and it is extremely, extremely helpful. Way to go and thank you for it!" Dan Yost Safe Registry Stillwater, OK Jeff Turner - localcleanups.com "I think that Infusion Software as a company is second to none in terms of customer service. The software makes a huge difference in my business; the customer service is a great model to duplicate in my company so that I can create an outstanding business that works nationwide." Greg Cowart "I like the fact that you are always improving your product but it doesn't really make much difference to me. It seems like there are many ways my business could benefit from your products Also, I like that all customer service calls lead to a live person now." Greg Cowart Roy W. Jones - Accipiter Consulting Group, Inc "I wanted to express my appreciation to you for your hard work to reach a viable business solution to my concerns. As I mentioned in our call you have created a rabid fan, and I will proselytize Infusion Software, far and wide. Thank you again for your expression of trust and generosity to help my firm succeed. Carpe diem" Roy W. Jones Accipiter Consulting Group, Inc Guthrie, OK Liz Stiles - RHPI, Inc. "I've used your CRM software for a long time, but it wasn't until after I watched the tutorials that I really began to understand how powerful the software is. The tutorials really are VERY helpful" Liz Stiles RHPI, Inc. Fayetteville, NC Bryant Jones - Leads Solution "It's the best software of its kind... oh wait! It's the only software of its kind." Ian Thompson - Caramal "Although we have not launched yet (scheduled to go live in the next couple of weeks) we can see how the system can really put more $$$$ and product sales onto our bottom line...." William J. Locklin - Nightscaping "When it was recommended to me by two of the leading direct marketing "guru's" that was all it took for me to give you a "shot". The program is great! Your one on one support staff is more than I ever needed. I would be glad to recommend your CRM to any one. Thanks for all your support." William J. Locklin President Nightscaping Redlands, CA Scott Kublin - Scott Kublin Inc "I love that it can be used to manage several of my businesses even though they have completely different business models." Bruce Tan - Global Travel "Infusion support is really great. Requests are attended to quickly and accurately. I am very impressed." Caralene McClain - CaraMc Industries LLC "I am very new to Infusion. I like having an implementation coach to help me navigate through the system. Everyone has been so helpful." Bryan Sullivan - Arico, Inc. "Infusion CRM is beyond belief. It's one thing to have an application so robust and complex enough to handle any issue that any marketer can come up with, but with something in depth, comes a steep learning curve. Well, it's mind blowing service that the folks at Infusion provide that makes this process smooth and seamless. It's worth the money just to learn how well executed the service is at Infusion. I'm still barely scratching the surface and I can't wait to put more into action." Bryan Sullivan Arlco, Inc. San Luis Obispo, CA Reed Hoisington - Reed Hoisington Publishing "I've used the software for 4 years now and I can't imagine running my business without it." David Ziton - Ensynch "Infusion Software is exceptional overall. Infusion Software's offering fits within an exceptional market and serves as a great business tool." Rex Fuller - Turnkey Marketing LLC "It is a fine, fine product that delivers all I expected and more." Paul Galasso - REI Success "Having been a Reseller and Implementer of other sales software packages, I can tell you Infusion CRM is the real deal. I have been a customer for over two years and can tell you I would be lost without it. Infusion's automation of my marketing has allowed me to focus on my business and has allowed me to double my revenue since I installed it. Thanks Infusion!" Rick Armstrong - SPIB Insurance Agency "Infusion Software is the best all around CRM software I've ever seen. We are very pleased with it's capabilities and the support we receive." Paul Hurst - Hurst & Associates, Inc. "Infusion has proven very easy to use and the tech support is absolutely outstanding. There is never any sense of impatience or annoyance from the customer service people, no matter how dumb the questions are. That has really helped us get up and running fast. Infusion has transformed the way we approach communication with customers and prospects. We now think in "templates" because virtually every communication we send is one that we used to send over and over, creating tremendous inefficiency. By using Infusion, my team has learned that with slight variations in how we write a reply or sales piece, it can now be a template, already written and ready to be sent out, without having to think about it. It has removed a TON of redundant work and freed us up to quickly get back to our most productive activities. Even so, we're still only scratching the surface of what Infusion CRM can do. One more comment: I've found that the responses to our communications is much more positive than ever before. Infusion makes you think about your communications and how to make them the best they can be, and they use it over and over. It's always the best, not sometimes good, sometimes bad. Because of Infusion, we're always sending our very best thought-out communications and we can see the rsults in the responses we get. People feel they are getting more personal attention from us and we are connecting with customers better and much more frequently than ever before. It's awesome." Maryann Castellanos - Healthy Energetics "I didn't expect that Infusion CRM would pay for itself in the first few months but it did. Our situation was beyond organization with nine different programs if someone changed an email address. We had our choice of many CRM's and chose Infusion for its features but more importantly for its turnkey quality and simplicity. Thanks Infusion Software." Robyn Lighthammer - Deltennium "A complex but fantastically well designed system. Wish we could have Brian (our IM) for a week of training as he is one exceptional employee! Thanks for your creativity and insight." Rajesh Jyotishi "I have used several web based systems prior to Infusion. Infusion is by far the best e-marketing system on the market." -Rajesh Jyotishi, Shalin Financial Blair Hornbuckle - Metaview Communications "The deeper I dive into InfusionCRM, the more amazed I am. And they keep improving it too. I went looking for a feature a few months back and couldn't find it. So I put in a feature request for checkboxes on forms linking to contact groups. Then just last week, there it was, and working perfectly too. I don't know if Infusion's programmers could have acted that fast on my request -- or if they've started reading minds!" Blair Hornbuckle Metaview Communications Chris Bowman - Dental Insiders LLC "Simply put, there is NO substitute for Infusion! I can't imagine running my business without the functionality and versatility that this CRM powerhouse provides. My admin team can slice and dice my prospect, client, and member lists with the efficiency of and Iron Chef with an apron full of Ghinsu knives! I'm able to micro-target portions of my lists with ease. Your list is your most valuable asset...it deserves to treated as such. If you want to take your business on a ROCKET RIDE to massive increased profits, saddle up with Infusion." John Murphy - Tri-Vortex "Although it's only Day 10 using your CRM, I have immersed myself in the Infusion environment. A sincere thank-you for partnering with us in establishing a vital platform for our sales and marketing activities which is giving us all of the tools we needed (and more) for the profitable expansion of our company globally. Just when we think we have mastered how to harness the Infusion marketing intelligence, we find another method, another feature or we benefit from the system-wide software updates. All of these add even greater depth and professionalism to our marketing efforts and further cements our relationship with those we love most - our customers. To add to this...I have had many years experience in the IT industry and I have never seen such responsive and knowledgeable support people. Cheers to knowing our customers better and leveraging our opportunities for growth more cost effectively and intelligently. Thank you Scott, Clate, Larry, Brian and the Infusion team." Neil Cameron - Beaut Photos Dot Com "I am very new to Infusion CRM and am only starting to 'take hold' of it. The support is unquestionable and gives me a firm belief that I will make a profound difference to our marketing ability and results." Jeff Gardner "...anytime I have any questions or need advice, your friendly staff is always easy to reach and answers any questions instantly. Your people seem to be top-notch. Very friendly. And when we call in, we get a feeling they're going to help us. One of the best ways to diffuse problems is to have (a) friendly people who (b) seem driven to solve the problem." Marilyn Rhodes "I wanted to give you a little feedback about our implementation experience. I think we got a good overview of the system when we went through our demos with you. During our Fast Track Implementation, we got a solid understanding of the large elements of Infusion and how they work together. I don't think the light bulbs really started going on for us, though, until we spent two days with our Onsite Implementation team. Those two days were the most productive time we have spent on the project. All of the elements of the system and how we could use them to meet our needs really came into focus. Their knowledge of the Infusion system is extensive. I just can't say enough about the depth and breadth of their understanding of the system. The only thing we regretted was that we didn't have them for one more day! Their training was just outstanding and I would strongly recommend that all new Infusion users take advantage of Onsite Implementation." Pete Treloar & Karen Schaefer - Simple Appeal, Inc. "I have been a raving fan of Infusion Software for just over 12 months. The result of automating four separate businesses is six-figure astounding! As I write this note, 11 sequences are working without me doing anything. Over 16 reminder emails are being sent and automatically generated emails are delivered to a fulfillment house to ship product sold within the shopping cart. Keep it up. The support is tremendous and the product irreplaceable." Ron Ipach - CinRon Marketing Group "I can't believe anyone would attempt to run a successful business without using Infusion Software. It easily saves me thousands of dollars every year by automating every step of my marketing and customer follow up processes." Ron Ipach CinRon Marketing Group Ian Thompson - Caramal Holistic Health Shoppe "We launched our first campaign last month through Infusion CRM (October 1-31, 2007) and generated an additional USD $7,000 in gross sales. Our gross sales are normally around USD $25-28k so this is an increase of around 20-25%. So good news! This is just a start and was only from existing customers. We are now working at the new customer generation side to increase search engine ranking and testing website design/copy to increase conversion. Now we have just about fixed the back-end sales side of the business we are now more confident in working to drive more traffic to our sites (PPC, Video, blog and other areas)." Craig Filek - Goodfaith, LLC "You guys are the future." Deborah Fields - Profit Publishing Group "We are still in the early stages of using Infusion, but it has streamlined our business already. We are excited about using it to its fullest extent." Rick Armstrong - SPIB Insurance Agency "The system is great and I've found the service has become much more responsive than it was when I first signed on. Very happy at this point." Kathy Burris - College Funding Network "I'm constantly impressed by your Tech Support staff. They're friendly, knowledgeable and ALWAYS follow-up." Alan Mills - Premier Mortgage Northwest "This is the first time I've ever had a help desk actually live up to its name!" Jeff Walz "Support is always available. Product supports our marketing efforts very well." Lloyd Richardson - iBalance "I have tried and purchased 3 other CRM's. They seem to do all the same things, but the marketing side of infusion CRM is what we have been looking for." Karl LeBlanc - Old Crest Mortgage "I first came across Infusion Software back in June of 2005. Your company has been marketing me ever since. And here I am, 7 months later purchasing your product. I figure if you can sell me, your system of marketing has to work. You've stayed in front of me and I decided it's time to try something new. It's time for me to market like that." Mike Miget - Shelter Mortgage "In all fairness, The new trigger thing where I can take someone out of a campaign when moved into a certain stage TOTALLY ROCKS!!! Just wanted to let you know that." Cheryl Foster "There is simply no one else that can do what Infusion can do. Many providers offer various components, but nowhere else can you find it all in one system. -Cheryl Foster, JBK Marketing/Loan Officer Success Charlie Seymore Jr. "Spend a few minutes with the Infusion staff and you'll be sold on this group. Enthusiastic, dedicated, caring, and super sharp folks ready to help you as they have helped me. Join us - and put YOUR marketing on autopilot." Charlie Seymour Jr. StageMagazineOnline.com Jeff Schneider "The days of double and even triple data entry are gone. The amount of time (and money) this has saved me easily justifies the costs of Infusionsoft. Internet marketing is so important to small business, and the automation features of this software product are second to none. Now I have the time to focus on all of the other areas I need to grow my business. Thanks Infusionsoft!" -Jeff Schneider, Schneider Group Consulting and Investments, Ltd. Skip Shipman - VIP Florist Network "I own Brenda's House of Flowers in Woodstock, GA, population 18,400. In 2006, I was named the Marketer of the Year by the Society of American Florists. It is the highest honor given in the floral industry. The marketing system I developed for my florist resulted in amazing growth in my business. For the last 9 months I have packaged the marketing system so it could be offered to other florists as a turn-key marketing system to grow their business. I was able to take 73 different processes down to only 3 that the individual florist would have to manage to ensure the system would work for them. But before I could do any of this, it was important we chose the proper software to help manage all these various processes previously mentioned. Am I ever glad we chose Infusion CRM. Infusion CRM has allowed us to not only work through the sales cycle with the florists, but has been instrumental in managing all the various processes we have in order for our marketing system to be a turn-key solution for our customers, the florists. We also plan on using Infusion CRM to move into other vertical markets for any business or industry that relies on multiple sales from the same customers and the retention of those customers for years to come. Again, Infusion CRM has been a blessing as we have completed our beta testing for our marketing system. We are now moving into the national launch phase of our business plan beginning next month. Thanks to Infusion CRM, we now have a tremendous backbone in order to support all our company's efforts for years to come. I would recommend Infusion CRM to any and all entrepreneurs to assist them in building their dream business. I promise you, you will reach your company's goals much quicker utilizing Infusion CRM. I know I have!" Meny Hoffman "I would like to take this opportunity to thank you again for the wonderful user conference Infusion put together. I'm really amazed to see the owners and employees of the company so passionate for the product. Before I came to the conference I thought 'I'm an Infusion customer' but being there and listening how you guys feel toward us makes me say 'I'm not a customer anymore I'm part of the Infusion family!'" Joe McVoy - Profitable Marketing Systems "If you've ever had problems implementing hopper systems for yourself or clients, this note will be the best thing you've read all month. A short story... Before I sold it recently, I had a direct marketing Internet business that automatically captured visitor's names and emails when they came to my web site and then sent them a 26 step auto responder sequence by email. This worked fine using the 1shoppingcart system I've told many of you about until I started helping other clients and starting two more companies. Then I found myself trying to coordinate direct mail letters, postcards, emails and also sales calls needing to be made by sales people for 3 businesses... The shopping cart system worked fine if all I wanted to send was emails, but once you combined phone calls, direct mail and getting sales people involved...it gets ugly... My wife, Jeanette, helps me in my business and was spending most of her time trying to get this done for 3 different projects. ...then I got 2 more... .. So I went to a Dan Kennedy Information marketing seminar in Cleveland. (These things cost me big time because I always buy resources from the "back of the room") This one was no different. Towards the end of the 3 days, there was a presentation from a company who had developed a web based system with 3 prominent information marketers to manage complicated marketing campaigns with lots of logic paths...if this, do that, if not, do this... combining email, direct mail, telemarketing, voice broadcast, opt-in faxes and even a sales force management system. It also had a shopping cart built in which could be set up to send orders to a fulfillment company for processing. It could automatically stop campaigns if a specified action was taken and even automatically subscribe the customer to a new campaign to get them to buy or do something else. Pretty much, if you could flow chart it on a piece of paper, you could get the system to do it and, you could have dozens of campaigns going all at once. I immediately realized I could use this to execute for my own businesses and clients too. So I signed up... and, unlike some other things I've bought, I'm actually using it. Here's a simple example of how I'm using it: I have a multi-step campaign where there is an interlocking series of 12 emails and 3 personalized letters... and, exactly 7 days after the first letter gets mailed, a sales person needs to be notified to make a follow up call. If anyone asks to be removed or if they call in, then they need to be removed from this sequence and signed up for a different series of 3 emails and 2 letters. Now, imagine 10 new leads are coming into this system to manage every day... and... if you really want a headache, how about if you had 20 different campaigns like this for different clients and some involved opt-in faxes or voice broadcasting? How would you like to try making sure all these pieces go to the right people at the right time? This system can do it. Here's how. It sends out all the emails automatically at the appropriate intervals and for the personal letters it sends the Word document with the mail merge letter and the Excel list with names & addresses to Jeanette to send out the letters. She can do the mail merge with one click and doesn't have to try and figure out who gets what & when. When it's time for a sales person to call, the system sends the info of who to call and what to say by email to Ed, my sales guy in S. Denver. If I wanted to, I could give Ed limited, remote access to the system by web and let him put his notes from sales calls in the prospect record...but you don't know Ed. I tried to get him to use email and the best I could do is to get him to agree to check his email twice a month... ...so what we really do is fax him the emails because he doesn't "do email"... and, now while I'm writing this I just realized I should have had the system send him an automatic fax instead of an email... so I'll set that up later. Now that everything's set up, I don't have to do anything at all to make all this happen and I can charge my client for it and he'll never know how easy it was to do...and, best of all, I could have 50 of these campaigns all going at once and still not have to do anything!" Susan Klug "I like the way CRM is set up. I like it a lot better than our old database. Infusion's CRM is very user-friendly." Thad Winston "Infusion does a great job of answering questions on the customer service line without feeling like they are trying to get me off the phone" |
Darcy Juarez - Dentist Profits
"Having Joel and JR come out for 2 days is one of the best things that we have done! We sent out an email while they were here, utilizing one of the many tricks that they taught us and our ROI on that email more than paid for their trip before they even left our office! It makes using Infusions' on-site implementation and overhaul services the most brain dead decision that you can make. If you are looking to take full advantage of your CRM you would be stupid not to have these guys come out for two days and teach you anything and everything that you need or want to know about your system. Thanks again!" Richelle Shaw - FreshStart Telephone "Infusion automated my telephone company - yes a telephone company. I am the only African American Public Utility Owner in the nation and I use Infusion to systematically move my prospects to clients and keep in touch with my clients as well as offering additional products and services. I was able to double my revenue when I added automation. But even better, for two and a half years I was at home nursing 3 surgeries and a baby and my business still functioned. Not some internet-only business but a brick and mortar telephone company. Everything was automated! I love Infusion." James Montgomery - Montgomery & Company "I have finally been able to schedule and automate my newsletter and other client communications." Anthony Torres - Piranha Marketing "My name is Anthony Torres and I work for Joe Polish in Piranha Marketing. I am in charge of actually getting out the marketing campaigns that we send out. Database marketing and having a handle on the database is one of the most crucial areas of your business; however, it is also one of the most frustrating and dull parts of the business until we found Infusion Software. Let me tell you, if you would like to eliminate the complexities of sending out a sequenced mailing so it happens virtually automatically without you having to remember or keep a tickler file or any of that nonsense, then Infusion Software is the way to go. If you would finally like to easily be able to segment your list at the touch of a few buttons, then Infusion Software is the way to go. And finally, if you would like to instantly start making maximum money from your database, then Infusion Software is definitely the way to go. Let me tell you why. We spent months and months literally researching many other options out there, including some very, very expensive customized database and CRM programs. What we finally found with Infusion and the capabilities that they are able to give us; what they offer us compared to all of the other choices out there, I mean it's incredible. As you know, most savvy direct marketers out there are master salesmen, very good copy writers, but are not very computer or database savvy. If that describes you as a marketer, then you need to do yourself a favor and invest in this CRM. People will think you've become some sort of a database marketing god, because as you well know good copy and good salesmanship is only half the battle. The list that you send it to is vitally important and being able to get a handle on who exactly you are sending this marketing message to, it's a big part of the puzzle. You need to invest in the software if you want to start making more money and saving a lot more money by tightly and accurately focusing your list selection and start making them very specific targeted offers. Dan Kennedy talks about this a lot. Up until now it is very difficult to do. However, if you're able to do it, it works wonders. The good part about this is Infusion makes this as simple as pressing a button. Infusion Software has made my job 50 times easier and much more effective. I highly recommend them to everyone and of course all of my direct marketing friends that I've already recommended them to. Do yourself a favor. Check out Infusion CRM Software." Lucas Jans "The training videos are very useful, and being able to contact support to fill in the gaps always helps." Clint Howard - Fitness Together "I have been extremely pleased with the support available." Terry Hamill "Infusionsoft has the ability to drive any small business, cutting through the red tape of multiple systems to track and monitor sales from your marketing efforts. Well done, Infusionsoft." -Terry Hamill, Catalyst UK Justin Handley "Your system is pretty solid, and usually if something is missing you are able to incorporate it rather quickly." Colin Meeks - Complete Money Management "Infusion blows away any other contact management system I have used (ACT, Goldmine). It does the job of an entire department, and I am probably only using 25% of what it does. Well worth the investment; I could not hire someone for what this costs, and it works 100% of the time, unlike any employee." Han Zuyderwijk - Alura Group "CRM software? I have tried them all (SalesForce, NetSuite, Act, Maximizer, Commence, SuperOffice). Trust me, none of these packages can top Infusion CRM. Unlike these other CRMs, Infusion actually makes money for us. On auto-pilot! It sends the right message to the right customer and reminds them regularly what we have to offer. And when customers are ready to purchase, they can do so with the integrated order forms or shopping cart. This unique integration between CRM and shopping cart is brilliant! And the fully customizable triggers that are activated by user clicks are immensely powerful for building a better converting CRM database. In the few months we used Infusion CRM, we have seen our conversion rates going up. At first, I had a hard time convincing our accounting people to purchase Infusion CRM, but from the first month we started using Infusion CRM, it has paid for itself. And we are not even using the system to its full potential. It has been our best investment so far." John Murphy - Tri-Vortex "Although it's only Day 10 using your CRM, I have immersed myself in the Infusion environment. A sincere thank-you for partnering with us in establishing a vital platform for our sales and marketing activities which is giving us all of the tools we needed (and more) for the profitable expansion of our company globally. Just when we think we have mastered how to harness the Infusion marketing intelligence, we find another method, another feature or we benefit from the system-wide software updates. All of these add even greater depth and professionalism to our marketing efforts and further cements our relationship with those we love most - our customers. To add to this...I have had many years experience in the IT industry and I have never seen such responsive and knowledgeable support people. Cheers to knowing our customers better and leveraging our opportunities for growth more cost effectively and intelligently. Thank you Scott, Clate, Larry, Brian and the Infusion team." Jesse Cannone - Achieve Fitness "The combination of the software automation, becoming extremely more efficient, 10-11 leads automatically going through my marketing campaign without me having to do a thing, that plus improving my marketing message on my website has literally tripled my business. We went from doing $10,000 a month in personal fitness to over $30,000 a month. That's with me doing none of it. The marketing is automatically happening; you don't have to do anything." Jim Skirven "The overall system is great and I find the automated emails very helpfull in building my business. I have generated far more income from the CRM than the cost to have the system." Sam Collins - Sam Collins Marketing "It took me a while, but I finally found someone who understood my pain. Before finding Infusion I tried several CRM's, but none seemed to really work for me. I've used CRM for about 2 years and in the process I developed my own Niche product for my Reverse mortgage business. Infusion was there again with the expertise to fine tune my process to make it understandable to convey & distribute my Reverse Mortgage Marketing System to others in my inustry. Three impressive people stepped up to the plate to make it happen, David Lee, Brad Martineau, and TJ Lorenzen. When you put real people who understand, then add technology, you can't help but be a winner. Thanks guys and thanks Infusion for making it happen. My advice, if you want something that works, this is it." Dan Yost - Safe Registry "Infusion CRM has been an outstanding software core for our integrated system. We've been in the ERP and custom software business for 21 years but I did not have the time or resources to dedicate to developing the system that I needed in-house. I chose to use Infusion because it had a huge list of features, all built for automation, and it could be used in a general "API-like" way. It has worked handsomely, allowing us to wrap our customer-facing applications around it and use it for automated billing, automated core marketing, and even affiliate management. Simply outstanding!" Anthony Torres - Piranha Marketing "We use Infusion Software for not only tracking, but for automating the campaign. Otherwise, the multi-step follow-up would be virtually impossible to manage. For marketing purposes, you won't be able to find anything better...plus it also allows you to automate not only the direct mail campaign, but it will let you auto-mate the voice-blasts and e-blasts, and fax blasts too. They built their entire software essentially around the needs of information niche marketers and the kind of multi-step, multi-media marketing we do. We shopped around a lot before we decided on using Infusion, and the only thing that came remotely close was to have something custom built for us...which as you might imagine, can get pretty costly. So using Infusion is almost like (and in some ways better) than having a custom, $80,000 CRM built for you. Because they have a big support team down there. And when you compare the costs of other alternatives, not to mention the "lost" money you throw away with inadequate follow up, they really are "cheap" from a marketing investment standpoint. And they probably should and will be raising their prices soon. Most entrepreneurs think nothing of testing $4,500 on a full page ad to generate leads, but they won't invest $4,500 for a CRM that automates your follow up for you??? It doesn't make sense. If you don't have a solid system in place to follow up and maximize those leads, guess what...your just letting a lot of potential dollars just go down the toilet. Anyway, that's my two cents. Infusion is NOT perfect by the way, but they are constantly working on improving every day, and they are 10 times better (and cheaper) than anything else out there that's comparable." James Montgomery - Montgomery & Company "Just getting started but help has been fantastic and video training is excellent" Marion McGrath "I'm just getting started and just now training and am already blown away by this program. This was the best decision I've made since starting my new company and will be in my opinion, the reason we will succeed! Looking forward to really getting to know everything about this great program!" -Marion McGrath, Mastering Remodeling Systems Bob Morris - American Residential Funding "The search feature on it is really awesome being able to find people. You can find them by telephone numbers so when your caller ID comes up and somebody calls in, you can already have that up before you call them back if you missed the call. Downloading reports is incredibly easy with the different clients that we work with. We have got a couple of different fulfillment systems that we go through. I can download the report. Once I get the orders, I can specify what information I want for what reports because I don't want my fulfillment team getting the credit card numbers, but I don't want to necessarily click on each one of those buttons every single time. So, I save that report just for my fulfillment team. For my system, for my uses, I may need that information. So, you can download exactly specific information that you need and then reuse that report day in and day out every time you need to download that information for your fulfillment team. Uploading information, one of my clients has several different ways that they get leads. So, I download those leads every day from those and then I upload them into Infusion. The way the campaigns are set up, it is very specific. If I am uploading it from x system, it gets loaded into x campaign. If I upload from y system, it gets loaded into y campaign. It keeps track of the affiliates. It keeps track of what campaign promotion code they responded to. So, when my clients log in, they can see exactly what add campaigns are working, what campaigns aren't working, the response rate. From there, once they are in the campaign, they can see the response rate on a campaign too. It has been really useful for that. The most helpful thing during the implementation process has been the online tutorials... they are phenomenal! My staff loves them! These tutorials make your product a winner compared to other solutions where you need to read a 400-page users guide (which you don't read and so you don't end up using the software)." Ann Townsend - RHPI "I could not live without it really." Darby Schnepf - My Wedding Film "I LOVE the CRM. I am finally using it like I'm supposed to and it's fabulous." KT Andersen "The program as a whole is great, it's user friendly and versatile." Ryan Roberts - NMR "We LOVE Infusion! We have only been using your software for about 3 months now, but it has dramatically changed the way we do business. It has increased our ROI by 10% on some products, and we are implementing it with others as we speak. Your technical support is THE BEST! Each time we call, the phone is answered in less than a minute, the people are genuine and smart. They know how your product works, and know how to make it work for us. Thank you for giving us the power to do business the way business should be done!!!" James Montgomery - Montgomery & Company "Just getting started but help has been fantastic and video training is excellent." Shane Doll - President of Shaping Concepts "This letter is in reference to the fine job my implementation manager Mr. TJ Lorenzen did with our company's set up of the CRM. I own and operate personal training studios in South Carolina and finally decided to use your company's services after much recommendation by Jesse and Keith Cannone. I am so glad I did! I know that the service will pay for itself many times over. As the owner of a small business I rely heavily on a team of specialists to help me with operations. It can be very difficult learning so many different variables while still trying to be a manager, trainer, and entrepreneur. Learning how to use the CRM was no easy task for someone like myself that has limited computer literacy skills. TJ did and excellent job guiding me through the process serving as a teacher while setting goals for me to reach each week. He listened to my unique needs and came up with great solutions to our problems. His knowledge and caring attitude to think outside the box for my business was a huge asset. He did more than just show me how to use the system. He listened to my needs and helped me to customize campaigns for our clients and prospects. I can't say enough about his service and attention to details. He represents your organization very well. As a business owner I always like to hear when we do a very good or a very bad job. In this case, you'll be glad to know that one of your employees did a very good job. I'd be glad to serve as a testimonial at any time and will highly recommend your services to other personal training studio owners. I also consult with aspiring studio owners and will make your service a "must have" on my list when consulting to others. Thanks again and I'll keep you posted." Barb Deline "Not only is the software great, but when I have a question, your technical support team is very helpful. Thanks for the great product and the support you offer. I am still in awe of all that Infusion CRM software can do!" Saniel Bonder - Extraordinary Empowerments "You guys are very patient and persistent in making sure that the whole thing has a human touch and that the edges of any kind of implementation like this are as easy as they can possibly be. Well, thank you. Yeah, this is a really good example. I say that the online training videos and also the webinars that you guys have are just fantastic." Roy Jones "I never feel rushed on the phone when I talk with any of the staff. They are focused on our success!!!" Chas Beickert "Infusion's product and customer service are stellar" Jon Keel - Improved Results "Wanted to email you about the very good experience I've had so far with my implementation manager. He has taken a very professional yet helpful approach in helping me get Infusion CRM implemented. I appreciated his flexibility as I needed to reschedule several calls. He is a definite asset to your team; I hope he's part of Infusion for a long time. He adds a tremendous value to your organization." Todd Brown - More Chiro Patients "I used to use one of the most popular autoresponder systems out on the market before coming to Infusion. I thought it had everything I needed. man, how far off I was. Knowing what I know now I would have switched over years ago. It's one of the best things I've ever done for my business." Wassim Dabboussi - ADscene Promotions "This CRM is the FIRST i have ever used that has allowed me to market to my list in the way I want...finally a CRM that understands marketing." Nigel Botterill "I tell you what...this system I reckon, Scott, has paid for itself already in the first week. Seriously, I love it...these people log onto our website, they get two e-mails before we've even talked to them, and they're buying the product." Katie McGrath - Hoffman Realty Group "I still can't believe all of the things this software can do. On our initial implementation call, my stomach hurt because of how long we've lived without something like Infusion CRM. I love how it automatically adds or removes someone from a campaign -- it's so simple. Before we got the software we had to do everything manually. Already, I can have new leads put their information into our website, the lead is created in the CRM and automatically assigned out to a sales rep and all of the automated marketing happens right away. It will finally be possible to track how our leads are being followed up on and dealt with. We now know how many deals are in each stage, and if they've taken longer to get to each stage." Katerina Chase - John Childers Wealth Academy "As a new customer, it was very important to me that I had the training resources I needed so I could get started quickly. The training resources that Infusion Software made available to me are the best I've ever seen. The resources I had available to me were exactly what I needed to get myself implemented quickly!" Joshua Long "You guys are great at staying in touch and updating me with the 'latest and greatest' that you have to offer." Colin Meeks - Complete Money Management "Unbelievable - the best overall thing I have done for my business. Not only is it the most phenomenal program for CRM, it gets you thinking of all that you are NOT doing and should be doing, and then makes it easy to implement coming from ACT, Goldmine, and the cut and paste approach of 13 years. This is the best...thanks." Staci Tousignant - Vela Alegria Consulting "We have only just started using the Infusion software and continue to be amazed on a daily basis at how robust and full functioning it is. We can see how this is going to help explode our business!!" Ian Thompson - Caramel Holistic Health Shoppe "We launched in July and sales went down. After sorting out the system issues our August sales were back to normal. We have been able to centralize our customer service and are about to undertake a campaign to our existing customers that will (hopefully) increase our sales to the level we know we can achieve by using the Infusion system. The Infusion customer service and new system features suggestions and development have been marvelous! Next year I am certain we will easily have paid for the Infusion system..." Tom Adams "Adding new features... constant and never ending improvement... I like that about you. I have questioned my initial and ongoing monthly investment but I hang on.. cause it just keeps getting better." Robyn Lighthammer - Deltennium "A complex but fantastically well designed system. Wish we could have Brian (our IM) for a week of training as he is one exceptional employee! Thanks for your creativity and insight." Laurie Long - AGL Publishing "Support has been a big help to me. I got my campaign going that I had been struggling on and now understand how to do the next three that I have planned. I am sure I was a challenge to Infusion's support but they really were a huge help. They also pointed me to a training video that I found helpful. I'm sure I had a link to it somewhere, but it was a good reminder." Jessika Ondrick "I'm so new to this but obviously you are doing most things right. Asking for our input is 'right', having an implementation manager is priceless (even though I haven't been good at doing this!!)" Ryan Tewis - Financial Health Coach "So, just to give you an idea of my system so everyone can just have a picture here, we launched our business and we grew in quantum leaps. Long story short, Infusion was able to help us manage that. I hired Joe Polish. We heard about him through Dan Kennedy. I hired Joe Polish for two days of consulting. I paid him ten grand per day to buy the system that you guys got yesterday for five grand. So anyways, then we are at a seminar and then I bought all of Dan's stuff. Long story short, we just implemented exactly what these guys said. I doubled my price. I did one teleseminar. This is right before we set up with your guys because it was scary. We did a teleseminar and implemented all of Dan and Joe's stuff. Actually, we did a teleseminar and generated over 810,000 dollars. We sold like 68 coaching members into a 12,000 dollar coaching program. So, I was like oh my gosh. We need to start managing this. This is serious. So, we hooked up with the CRM. We had an event coming up. The other thing with the event is we had about 293 people there, 110 units that were already coaching members that we sold on that call, so they went into a whole separate campaign with Infusion that was automated. They were going through their cycles of teleconference calls and all this. Then, there was the campaign to get people to the event to start going out. It is automatically emailed with the database to OfficeMax that fulfills all of my stuff. Then, it manages my telemarketers because on day ten it drops into my telemarketer section, and he starts following up with the leads. Then, you know, it just keeps going. Then, once they are actually signed up for our event, there is one of two campaigns they will go into that are already set up, one is for the event. We have a whole process once they are signed up, they go into a drip marketing campaign, which is a multi-step campaign to get them to the event, the pre-teleseminars where we interview all of our speakers. So, that is all automated with Infusion. Once they go into that campaign, it just starts dripping on them. Or, a lot of the sales are actually bumped into coaching when they called in. So, that is another campaign they will go into to over-deliver to those people to make sure that they are happy. What it has also done for us .....I am sorry that I am making this long. I just want them to realize how amazing you guys are. I mean, these guys over-deliver." Bruce Meiklejohn - Mesa Mortgage Corporation "If you like to play with software, or need only a contact manager, buy Outlook, ACT, or Goldmine. If you want to concentrate on sales and follow-up, take a hard look at Infusion CRM. I am willing to bet a steak dinner that you can recover the cost of the software immediately if you simply enter your old mailing list into the database and implement a campaign to bring those folks you have been ignoring back into the fold." Sean Greeley - NPE, LLC "Infusion is incredible. We've been using the software over the past year and it has transformed our business. In less than 12 months we've grown from a small company doing just a few grand a month, to now over 7 figures in annual revenue... all with tremendous speed. That growth would NOT be possible without the leverage Infusion has given us. Not only are we able to implement all the incredible marketing campaigns we want, but we're able to get real time reports on everything (from sales, marketing, order reports, etc.) and keep it organized and under control. I recommend it to every business that's serious about growth. The investment is not optional- it's a MUST." Rosemary D'Augusta - Weight Loss Warrior "I'm too new for in-depth user comments but so far response from your side has been most helpful and responsive. I am looking forward to completing installation of your software and starting my first campaign." John Humphrey - Effortless Living Institute "What I like about Infusion is that the company is continually improving the functionality of the software, keeping it current with today's business environment. Plus, live customer support is almost unheard of these days, and I would give them a 5 star rating. Cannot wait to see what you're going to roll out to my company next. Keep it up." Dennys Passeto "The software is very good. The concept is good and so is the functionality" Sim Goldblum - SLG Consultants "The support team is dedicated to my success and responds well." Kimberly Eckert - Eckert Centre for Learning and Wellness "I am so excited about getting started with your software! When I see the prompt emails and the progress of service through the emails you have sent to us in the brief two weeks since purchasing, I am so excited about getting my business to that same level! We'll keep you posted on how your software is changing our clinic for good!" Bob Whitaker - The Daily Plan-It, LLC "For 20 years I've been searching for a user-friendly, small-business oriented, totally integrated CRM. I delayed switching from our paper-based system until my friend Drew Miles recommended trying Infusion CRM. Now I'm recommending it to all of my home-business and small-business clients nationwide!" Ruth Whittington - Rx Communications, LTD "I like this software a lot - after some initial struggles with swapping over the emails and integrating it with our use of Outlook, we've found it very easy to use. In fact, thanks to a new method of working with tasks etc. I have an EMPTY inbox for the first time in 6 years! Being based in the UK but with a global business, traditionally NOT an information marketing company, I think we found the implementation of the software more challenging than if we had started from scratch. But overall, even if we haven't really tested it yet on our new info marketing products, I feel happy that the level of support we receive will help us master it fairly quickly. The implementation went surprisingly smoothly, and even more surprising is the way my team has adapted to it." Karen Glazer - Glazer Kennedy Inner Circle "Well, there are lots of things that I love about the software. Talking about the continuity program - you know, we have been here since I guess Monday. It is the first of the month for us and thousands of peoples credit cards were automatically charged while we were sitting her at the seminar, which is just incredible. What I also want to talk about is when somebody comes to sign up as a new member for us, it is just so simple. If somebody goes to DanKennedy.com and signs up as a member, their contact record is automatically set up. Their billing is automatically set up. There is really nothing for us to do. We have been able to keep our staff at a small number of people, which we like. It has just been amazing for us." Karen Glazer - Glazer Kennedy Inner Circle (continued) "I wanted to get into the accounting function of Infusion CRM. The question I get asked most is how we use it to process credit cards. We have a lot of members and they are on continuity programs. They are automatically set up when someone signs up for a trial membership online, it automatically sets up the contact records and it sets up their continuity program that after the third month they will automatically be charged. We don't do anything. It's actually just automatically done. The cards are charged every month and it works well. Another thing that we can do is charge people over time. We can do installment payments very simply. You can spread the payments out over how ever many months you want. People are then automatically charged. We get notification if the credit card doesn't go through. A new feature for Infusion CRM is helping people like me deal with the credit cards that fail. You can automatically send to all the people whose credit cards declined an e-mail or we can try to charge their cards again. Actually they are automatically charged again the amount of days you pre-set into the continuity program. If after that period of time they still don't go through, you can select whose card you want to try to recharge. You don't have to do it one by one. You just check it off how ever many it is. You can send them an e-mail, you can cancel their membership, you can do anything just by click of a button. It saved us an unbelievable amount of time. It used to take us about 40 hours per month to deal with our credit cards that failed and now it takes about two. It is unbelievable the time saving." Shelle Soelberg - Let's Play Music "When I get an automated e-mail with a new lead, I think, “That would have taken me 6 hours! I celebrate over the 10 seconds it takes to read the e-mail and relax knowing that the lead is being taken care of, without my ever touching it. With Infusion, I feel like I now have employees doing for me what I used to have to do, employees I couldn't afford to pay. Before Infusion, it was literally impossible for me to grow my business. As a mother of 5 children, I didn't have the time, I didn't have the tools and I didn't have the training. Infusion has given me everything I need to take advantage of the technological elements of business building. I thought it was way out of my reach, but they've put it in my hands." Rich Bohn - CRMChump.com "In my 20 years as a CRM software reviewer I have come across many CRM software solutions and investing in Infusion's software was a no-brainer." Ben Glass - Great Legal Marketing/Ben Glass Law "I've been using Infusion CRM since early 2006. I could not have started my information marketing business without it and certainly could not continue at our torrid pace now without it. The software has grown as we have grown. My only regret is not taking enough time to sit down and figure out all the additional ways it could be helping me!" Daniel Compton - EDLF Publishing, Inc. "The system does exactly what we need for our business. Once set up, it is easy to execute and maintain. We have many different projects and Infusion keeps it simple. The web based access is perfect, we are all on the same page at all times. I now have more time to build the business." Cameron Dunlap -Speciality Communications Inc. "The grass isn't greener! I got the impression that I could do better with another email deliverability system promising huge deliverability, so I gave it a try. What I found was that their deliverability was no better at all, in fact possibly worse. So now I'm back, where I belong. My advice to you as an Infusion user: Stay right where you are. The grass isn't greener." Pamela McAllister - New Futures Press, Inc. "I've only been using Infusion CRM for a month, and already I'm blown away by the possibilities. I'm sure I'll have something more specific to say at some point in the future. For now: thank you!" James E. Gaskin - Network World "We talked about CRM programs a year ago in Getting Sales Departments Organized and about E-mail marketing services this past March. But no company has done a good job putting the two together and adding a serious amount of automation until Infusion Software and their Infusion CRM product line. The Infusion people have taken two things many small businesses find difficult and aggravating (sales management and marketing) and combined them into one. While you might expect the result to be twice as bad as the two separately, they seem to have made things twice as easy and more than doubled your chance of success." Josh Lewis - Lewis Lending Inc. "The product is quite good. I see no alternatives in the market that I would consider comparable." Ben Glass - Ben Glass Co. "Infusion helped me launch an info business within a very busy law practice. Now, it manages both businesses. Every time I think "can it do that?" I find out that it does do that (or I call tech support and they add it to their "wish" list). I highly recommend Infusion CRM for any business that wants to take their multi-step marketing to the next (indeed, the highest) level!" Ben Glass Ben Glass Co. Kevin Connell - Accu-Screen, Inc. "Infusion provides a total easy solution for all of my CRM needs. Highest Praise!" Kit Elliot - Gardner Marketing Group, Inc. "I love Infusion Software this week...this week I learned how to AUTOMATE MY BUSINESS. Let's say that you have products that are ready to ship. I set up a fulfillment company that ships my customers whatever they order. Infusion handled this pretty easily. I uploaded a CSV file and the fulfillment company shipped it out. Then I emailed the customer a receipt. I followed so many steps. This week I learned a SIMPLE, EASY method: ONLINE SALES FORMS. All of our orders are entered by using an online sales form. One of the simple steps is the action sequences that allow me to do a RANGE of actions associated per order that runs completely on AUTOPILOT. For example, as an order is entered by the customer or one of our sales reps, and the credit card runs through successfully, I have it set to automatically EMAIL the fulfillment company the customer's information then, it sends an email automatically to the customer giving them the order confirmation. Finally, if there is anything for us to do with regards to fulfilling, I send an email to that person. It all happens automatically and we can grow our business to infinity!" Troy White - Responsive Direct Marketing, Inc. "The marketer's dream software! I am new to Infusion and am just getting things set-up and rolled out. So far, I have seen how much money I have been throwing out the window without this software. It will make my life much easier with the automation tools in place - and I am constantly amazed with how much it can do. I can see how this will easily add 50% (minimum) to my bottom line in the next 12 months." Eric Ruth - Fitness Marketing Systems, Inc. "If you understand the importance of timed, linked sequencing in your marketing and compounding penetration through multiple media, then you probably have experienced (or at least heard about) the kind of staggering ROI those activities produce. But you've probably also experienced (or heard about) how labor intensive and even chaotic it can be to seamlessly integrate the multitude of applications necessary to carry off high-impact, high-ROI marketing like that. It was the frustration of juggling multiple applications, dropping balls routinely, that brought us to Infusion CRM. What they have created is the Holy Grail of direct response marketing management. The application is simply amazing. And the folks behind the app. - their support and customer service - is second to none. If you're a serious marketer, this is the solution you've been searching for. Matthew Smith - iTime Marketiner, Inc. "I love Infusion CRM because it ties together all aspects of my sales and marketing. I used to use Salesforce.com, but it just didn't offer all of the features and benefits that I get with Infusion CRM. With your product, I can automatically charge credit cards, run recurring payments, fulfill orders and provide great customer service. I can efficiently manage my sales reps and their leads. And I really like the multi-step follow-up campaigns I can do using e-mail, voice broadcast, fax and direct mail. The fact that it all runs on auto-pilot is a dream come true. Thank you for creating a fantastic product!" James E. Gaskin - Network World "If you're not ready for something like this, at least remember some people, maybe your competitors, believe more efficient marketing will grow their business. Don't let that growth be at your expense." Matt Gillogly - Psalms One / Coaching for Lifestyle "We are enjoying the software. We have had a few learning curve items, but overall very pleased. I plugged you guys at a recent Kennedy Gold/VIP meeting. Hopefully it will translate into some sales. Your team has been very responsive to questions we've had." Susan E. Miners BN MS CMTA - A Healing Homeplace: New England "Thanks for being real people helping other people make a difference. A lot of people are and will be grateful to Infusion now and in the years to come because they got the help they needed to learn how to listen to their own unique needs for true good health." Wendy - Veg Inc. "Man I love you guys, (I'm sure that was inclusive for all the wonderful women at Infusion) you have saved my butt again. Thank you so very much for doing this for me." Dan Bradbury - CoachingBusinessBuildingBootcamp.com "Infusion is the best thing since sliced bread! It makes segmenting and marketing my list so effortless, unlike the huge headaches I had before. I'm now able to ensure the right marketing message gets to the right person. The results have been hugely increased sales, Infusion has added an extra $23,000 to my bottom line in the 2 months since I signed up! Thanks a lot Infusion!" Dr . Peter Ursel - Kawartha Cosmetic Medicine & Vein Center "I have been receiving your marketing pieces for the past couple years...and...well...they must be working because I want to buy your software." Sean Greeley - NPE, LLC "There is NOTHING better than Infusion. In 4 months I've made a 180 degree switch from first thinking 'Darn, that's pricey' to 'Ok, you got me' and now 'I couldn't imagine my life B.I. (before Infusion)... because this thing is INCREDIBLE!' The CRM simply rocks. And the staff at Infusion are always working hard to continue adding new features that make my life easier every day. With that said, there IS a learning curve to anything... and Infusion is no different in that respect from other tools, systems, and programs that you'll make an investment in to grow and run your business. Even though I'm a pretty tech savy guy, getting into Infusion when we first got it was like sitting in the driver's seat of a space shuttle...when I've previously only flown model airplanes! Thank goodness for their 'mission control' implementation department. Within a few days of our purchase, they contacted me and we began the step-by step process of getting the system configured, importing our data, setting up products and continuity programs, sale forms, action sequences, multi-step campaigns, affiliate programs, and seamlessly transitioning everything from our old programs into Infusion. Without the implementation department we NEVER would have gotten off the ground with as much speed and precision as we have. If you're serious about systemizing and automating your business, then you NEED Infusion. And once you've made the decision to make the investment, your next step should be figuring out how fast you can get up and running on the system to maximize your ROI. And the implementation department is there to help you do just that. Get up and running FAST... so you can start reducing your stress and making more money! The value they bring to the table is absolutely priceless. Thanks guys for all your help and all that you do! We appreciate you!" WOW....you made it all the way to the end...
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